Terms of Service

TERMS AND CONDITIONS OF USE

Miiguel Mobile Application

Version 2.0 - February 2026

LEGAL INFORMATION

Company name: CLOVIS DE CASTILLE SL

NIF: B21935663

Legal form: Sociedad Limitada (SL) Registered office: Calle Roterdam, Num 6, 03520 Polop (Alicante), Spain Publication director: CLOVIS DE CASTILLE SL Host: PlanetHoster Website: miiguel.com Contact email: support@miiguel.com Intra-community NIF: ESB21935663

TABLE OF CONTENTS

1. DEFINITIONS AND INTERPRETATION

2. PURPOSE AND SCOPE

3. DETAILED DESCRIPTION OF SERVICES

4. REGISTRATION AND USER ACCOUNT MANAGEMENT

5. PRICES, BILLING AND PAYMENTS

6. RESERVATIONS, CANCELLATIONS AND MODIFICATIONS

7. COMMUNICATION AND MESSAGING

8. OBLIGATIONS AND RESPONSIBILITIES OF THE PARTIES

9. TAXATION

10. INSURANCE AND WARRANTIES

11. DISCLAIMER CLAUSE

12. SERVICE PROVIDER TIER SYSTEM

13. PERSONAL DATA PROTECTION AND CONFIDENTIALITY

14. INTELLECTUAL PROPERTY

15. SUSPENSION AND TERMINATION

16. FORCE MAJEURE

17. MODIFICATION OF CONDITIONS

18. APPLICABLE LAW AND JURISDICTION

19. GENERAL PROVISIONS

20. CONTACT AND COMPLAINTS

1. DEFINITIONS AND INTERPRETATION

1.1. Definitions

In these terms and conditions, the following terms have the meaning given below:

"Application": refers to the Miiguel mobile application, accessible on iOS and Android platforms, as well as the miiguel.com website, together constituting the complete technological platform for connecting clients and home service providers. The Application includes all reservation, payment, communication, and user profile management modules.

"User": refers to any legally capable adult natural person using the Application after accepting these terms and conditions and creating a user account. The User may be either a Client, a Service Provider, or both simultaneously. The User agrees to provide accurate information and to maintain the confidentiality of their login credentials.

"Client": refers to any natural or legal person using the Application to order Services. The Client agrees to provide accurate and complete information when requesting a service, to respect the established reservation conditions, and to allow the Service Provider to access their home under appropriate safety conditions.

"Service Provider": refers to any natural or legal person using the Application to offer and perform Services. The Service Provider agrees to provide professional quality services, to respect agreed deadlines, to keep their profile information up to date, and to act as an independent contractor and not as an employee of Miiguel.

"Services": refers to all home service offerings available through the Application, namely: cleaning, handyman services, gardening, ironing, pool maintenance, and window cleaning. Each Service is subject to a detailed description, a rate freely set by the Service Provider, and an estimated duration.

"Reservation": refers to the formal order of a Service by a Client via the Application, including the selection of the Service Provider, the definition of Service terms (date, time, location, detailed description), and the payment commitment. The Reservation becomes binding upon acceptance by the Service Provider and constitutes a service contract between the Client and the Service Provider.

"Commission": refers to the remuneration received by Miiguel on each transaction made via the Application, calculated as a percentage of the Reservation amount and varying according to the Service Provider's tier in the ranking system (3% for Joker, 5% for Ace, 10% for King, 15% for Jack).

"Personal Data": refers to any information relating to an identified or identifiable natural person, including name, first name, address, telephone number, email address, location data, payment information, and any other data allowing direct or indirect identification of a User.

"Tier": refers to the Service Provider's classification level based on their performance and quality of service, influencing their visibility on the Platform and their commission rate. The tiers are: Joker (highest level), Ace, King, and Jack (lowest level).

"Platform": refers to all technological services offered by Miiguel, including the mobile Application, the miiguel.com website, the connection API, integrated payment systems, communication tools, and all reservation and user profile management services.

"Force Majeure": refers to any unforeseeable, irresistible and external event to the parties, preventing the normal execution of contractual obligations, including but not limited to natural disasters, wars, strikes, major computer failures, government measures, and any other event beyond the control of the parties.

"T&C": refers to these Terms and Conditions of Use, constituting the contract governing the use of the Application and defining the rights and obligations of all Users.

"Profile": refers to the User's personal space on the Application, containing their personal information, preferences, reservation history, ratings, and all data necessary for optimal use of the Platform.

1.2. Interpretation

Article titles are given for reference only and do not affect the interpretation of the provisions. The masculine is used without discrimination and includes the feminine. The singular includes the plural and vice versa.

2. PURPOSE AND SCOPE

2.1. Purpose

These terms and conditions of use (T&C) govern the use of the Miiguel mobile Application and the miiguel.com website, innovative digital platforms for connecting Clients and home Service Providers. Miiguel acts as a trusted technological intermediary, facilitating the meeting between supply and demand for daily life services, while ensuring transaction security, service quality, and personal data protection.

The Application allows Clients to discover, compare and book personalized services according to their specific needs, through an advanced geolocation system and intelligent recommendation algorithms. It offers Service Providers optimized visibility, professional activity management tools, and a performance-based tier system that rewards excellence.

2.2. Acceptance of conditions

The use of the mobile Application or the miiguel.com website implies full and complete acceptance of these T&C and the Privacy Policy. This acceptance is a prerequisite and indispensable condition for accessing the Platform's services.

If you do not accept these conditions in their entirety, you must not use these platforms. Acceptance of these T&C constitutes a contractual commitment between Miiguel and the User, governing all their relationships.

2.3. Modification of T&C

Miiguel reserves the right to modify these T&C at any time, particularly to adapt to legislative, regulatory, or technological changes, or to improve the services offered. Substantial modifications will be communicated to Users by notification in the mobile Application, by email, or by any other appropriate means, at least 30 days before their entry into force.

Modifications take effect upon their publication in the mobile Application and on the miiguel.com website. Continued use of these platforms after modification constitutes acceptance of the new conditions. If a User does not accept the modifications, they may terminate their account in accordance with the provisions of Article 15.

2.4. Service evolution

Miiguel reserves the right to modify, improve, add or remove services from the Platform, in accordance with these T&C. Users will be informed of any major service evolution by notification in the Application or by email.

2.5. Geographic availability

The Application is available in geographic areas defined by Miiguel and may be gradually extended. Service availability may vary depending on the User's geographic location and the presence of Service Providers in the relevant area. Miiguel strives to gradually extend its geographic coverage to offer its services to as many people as possible.

2.6. Prevalence of conditions

In case of contradiction between these T&C and any other document, these T&C shall prevail.

3. DETAILED DESCRIPTION OF SERVICES

3.1. Services offered

Miiguel offers a complete technological platform for booking home services. Our service catalog includes the following categories:

a) Cleaning services:

• Regular or one-time cleaning of homes (apartments, houses)
• Kitchen and bathroom cleaning
• Dusting and floor cleaning
• Post-move cleaning

b) Handyman services:

• Small repairs (electrical, plumbing)
• Furniture and shelf assembly
• Light painting and renovation
• Household equipment installation

c) Gardening services:

• Lawn mowing
• Hedge and shrub trimming
• Flower bed and green space maintenance
• Brush clearing
• Planting and seeding

d) Ironing services:

• Clothing ironing
• Household linen ironing

e) Pool maintenance services:

• Pool cleaning
• Water treatment
• Equipment maintenance
• Winterization and recommissioning

f) Window cleaning services:

• Interior and exterior window cleaning
• Bay window and conservatory cleaning

3.2. Role of Miiguel

Miiguel acts exclusively as a connection intermediary. The company is not directly a service provider and does not intervene in the performance of Services. Miiguel facilitates contact between Clients and Service Providers and ensures the technical management of the platform.

3.3. Service availability

Miiguel strives to keep the mobile Application and the miiguel.com website accessible 24/7, subject to maintenance operations and cases of force majeure. The company cannot guarantee absolute availability and reserves the right to temporarily interrupt these platforms for technical reasons.

3.4. Hosting and infrastructure

The mobile Application, the miiguel.com website and the API are hosted by PlanetHoster, a web hosting company with its data center located in France. Data is stored on secure servers that comply with international security standards and European regulations. PlanetHoster is committed to maintaining a high level of service and optimal infrastructure availability.

4. REGISTRATION AND USER ACCOUNT MANAGEMENT

4.1. Registration conditions

Registration on the mobile Application or the miiguel.com website is free and open to any adult natural person or legally constituted legal entity. Registration is mandatory to use the Services.

4.2. Required information

During registration, the User must provide:

• For natural persons: name, first name, email address, telephone number, home address
• For Service Providers: professional information (years of experience, skills), identity documents, banking information to receive payments (via Stripe Connect)

4.3. Information verification

Miiguel reserves the right to verify the authenticity of the information provided and to request additional supporting documents. The User agrees to provide accurate, complete and up-to-date information.

4.4. Service Provider validation

For Service Providers, the following information must be validated:

• Phone number and email address must be verified
• Service Provider identity must be verified by sending their ID card from their profile
• Banking information must be verified via Stripe Connect

4.5. Account management

The User is responsible for:

• The confidentiality of their login credentials
• All activities carried out from their account
• Keeping their personal information up to date
• The security of their access device

4.6. Account suspension and deletion

Miiguel may suspend or delete an account in case of:

• Violation of these T&C
• Provision of false information
• Inappropriate behavior
• Non-payment of amounts due
• User request

5. PRICES, BILLING AND PAYMENTS

5.1. Price setting

Service prices are freely set by Service Providers and displayed in the Application before any Reservation. Prices are shown including all applicable taxes (VAT included). Service Providers agree to offer competitive and transparent rates.

5.2. Miiguel commission

Miiguel deducts a commission on each transaction, calculated as a percentage of the Reservation amount. The commission rate is communicated to Service Providers upon registration and may be modified with 30 days notice. The commission is deducted from the amount paid to the Service Provider.

5.3. Payment methods

Payment is made exclusively via the Application by bank card (Visa, Mastercard, American Express) through the payment provider Stripe. No other payment method is accepted for transactions made via the Platform.

5.4. Payment security

Payments are secured by Stripe, a PCI DSS certified provider. Miiguel does not store Users' bank data. All payments are encrypted and protected. Stripe processes payment data in accordance with its own privacy policy.

5.5. Billing

An invoice is issued for each paid Reservation. The invoice is accessible in the User's personal space and can be downloaded in PDF format. Invoices are kept for 10 years in accordance with Spanish legislation.

5.6. Refunds

No refund is possible after the Service has been performed, except in cases of force majeure or Service Provider fault. In case of cancellation within the prescribed deadlines, the refund is made within 5 to 10 business days.

5.7. Payment to Service Providers

Service Providers are paid within 48 hours after the Service has been performed, subject to validation by the Client. Payment is made by bank transfer via Stripe Connect to the account provided during registration.

5.8. Service fees

Service fees may apply in case of:

• Late cancellation (cancellation fees)
• Client absence (absence fees)
• Damage caused by the User (repair fees)

5.9. Payment processing fees (Stripe)

Stripe charges processing fees on every transaction (1.4% of the transaction amount + a fixed €0.25). How these fees are split depends on the total amount of the Reservation:

• For any Reservation whose total amount is less than or equal to €20 (twenty euros) including tax, these fees are borne by the Service Provider and deducted from the amount paid out to them, in addition to Miiguel's commission (Article 5.2).
• For any Reservation whose total amount is strictly greater than €20 (twenty euros) including tax, these fees are fully absorbed by Miiguel and do not affect the amount paid out to the Service Provider.

The breakdown (gross amount, Miiguel commission, Stripe fee where applicable, net amount paid to the Provider) is shown on every invoice issued for each Reservation, in accordance with Article 5.5.

6. RESERVATIONS, CANCELLATIONS AND MODIFICATIONS

6.1. Reservation process

Reservation is made via the mobile Application according to the following steps:

1. Selection of Service and Service Provider

2. Choice of date and time

3. Entry of intervention address

4. Addition of additional information

5. Validation and payment

6. Confirmation by the Service Provider

6.2. Reservation confirmation

The Reservation is confirmed upon receipt of acceptance by the Service Provider. If the Service Provider does not respond within 24 hours, the Reservation is automatically cancelled and refunded.

6.3. Cancellation by Client

The Client may cancel their Reservation according to the following terms:

a) Free cancellation:

• Up to 24 hours before the start of the Service: 100% refund

b) Cancellation with progressive fees:

• Between 24 hours and 4 hours before the Service: 75% refund
• Between 4 hours and 45 minutes before the Service: 50% refund
• Between 45 minutes and the start of the Service: 35% refund

c) Cancellation after the start of the Service:

• No refund possible, except in cases of force majeure

6.4. Cancellation by Service Provider

The Service Provider may cancel a Reservation:

• Up to 2 hours before the Service: without penalty
• Less than 2 hours before the Service: penalty of 20% of the Reservation amount

6.5. Client absence

In case of Client absence at the agreed time, the Service is billed in full. The Service Provider must wait 15 minutes before leaving the premises.

6.6. Reservation modification

Date or time modifications are possible up to 24 hours before the Service, subject to Service Provider availability.

6.7. Detailed cancellation policy

Miiguel applies a progressive and transparent cancellation policy:

a) Deadline calculation:

• Deadlines are calculated from the scheduled start time of the Service
• Cancellations are processed automatically by the system
• Refunds are made within 5 to 10 business days

b) Special cases:

• Force majeure: full refund in all cases
• Service Provider fault: full refund + compensation
• Client absence: no refund, Service billed in full
• Miiguel technical problem: full refund

c) Refund methods:

• Refund to the payment method used
• Miiguel commission deducted from the refunded amount
• Email notification of refund confirmation

6.8. Minimum reservation

Some Services may be subject to a minimum reservation. This information is clearly indicated during booking and in the Service Provider's profile.

6.9. Service claims

Clients may file a claim regarding a Service if they are not satisfied with the work performed by the Service Provider. To do so, they have 24 hours from the end of the Service to submit the claim via the application, specifying the reasons for their dissatisfaction.

The Miiguel team will review the case and decide either to refund the amount paid to the Client or to release the funds to the Service Provider's account.

If the Service Provider does not show up at the agreed location and time, the Client should contact the Platform to find a solution. Although the Platform is exempt from any liability arising from the Service Provider's actions, it can help the Client find a replacement to meet their needs.

If not, and provided the Client notifies within 24 hours, Miiguel will proceed with a full refund of the amount paid by the Client.

6.10. Justified reasons for claims

The following cases will be considered as justified reasons for claims:

• The Service Provider did not perform all or part of the services for which they were booked
• The Service Provider is not who they claim to be or does not have the skills indicated in their profile
• The Service Provider did not show up for the service
• The Service Provider arrived late
• A problem occurred during the service delivery
• The service could not be performed
• The Service Provider offered to arrange payment for the service outside the platform
• The service result is very unsatisfactory or caused damage

The support team will evaluate the claim and examine the facts, requesting explanations or evidence from the Client and Service Provider as needed to resolve the dispute.

If the Miiguel support team determines that your claim is justified, the full service amount will be refunded.

7. COMMUNICATION AND MESSAGING

7.1. Messaging service

The exchange of messages between Users is intended to facilitate the sharing of information regarding contracted services or services intended to be contracted, in accordance with these Terms and Conditions.

Users must refrain from sending messages or information that include:

• Advertising or spam
• Content containing viruses or malicious software
• Mass broadcast messages
• Messages containing texts contrary to standards of morality and public order
• Defamatory messages or containing insults
• Illegal messages
• Messages containing personal information of the User with the intention of using the service for purposes other than those authorized

7.2. Automatic abuse detection

The Platform may use algorithms that automatically detect abusive use of the messaging service by Users. If such a message is detected, it may be automatically blocked so that the recipient User does not receive the message, and the Platform may investigate whether an infringement has occurred.

The offending User will be warned that they are violating the Terms of Use, and if their behavior persists, the Platform may deactivate that User.

7.3. Reviews and ratings

Users have the right to write reviews/ratings only if a service has been contracted between them via the Platform. These reviews must be honest and fair, and insults and falsehoods are prohibited.

The Platform does not verify User reviews before publication. For this reason, if a User believes they have received a review that violates these Conditions, they should contact the Platform via the contact form.

Miiguel has the authority to remove any review that violates these rules and may also restrict access to the Platform for the offending User.

7.4. Prohibition of exchanging contact information

It is strictly prohibited for Users to exchange personal contact information (phone number, email address, physical address) via the Platform's messaging or any other means of communication.

Any attempt to exchange personal contact information will be considered a violation of these Conditions and may result in suspension or termination of the account.

8. OBLIGATIONS AND RESPONSIBILITIES OF THE PARTIES

8.1. Client obligations

The Client agrees, in general and without limitation, to respect the following obligations:

**Information and communication obligations:**

• Provide accurate, complete and up-to-date information when creating their account and each reservation
• Precisely describe their needs and specifications to enable the Service Provider to provide an appropriate service
• Communicate any change in circumstances that may affect the service delivery
• Immediately report any problem or incident that occurred during the service

**Access and security obligations:**

• Provide secure and appropriate access to their home or intervention locations
• Ensure that the premises are in a condition allowing safe execution of the service
• Inform the Service Provider of any particular risk or special condition of the premises
• Respect safety instructions given by the Service Provider

**Respect and civility obligations:**

• Respect the Service Provider, their work and their personal equipment
• Adopt courteous and professional behavior towards the Service Provider
• Not interfere with the execution of the service except in cases of absolute necessity
• Respect agreed schedules and be present at reserved time slots

**Financial obligations:**

• Pay for the Service within the agreed deadlines and according to the defined terms
• Respect the rates agreed upon during the reservation
• Immediately report any billing or payment error
• Not attempt to bypass the platform's payment system

**Confidentiality obligations:**

• Respect the confidentiality of the Service Provider's personal information
• Not disclose the Service Provider's contact details to third parties
• Use the platform's messaging for all service-related communication
• Report any problem within 24 hours following the Service
• Use exclusively the Miiguel platform for all communications and transactions
• Not exchange personal contact information (phone number, email address) with Service Providers

8.2. Service Provider obligations

The Service Provider agrees, in general and without limitation, to respect the following obligations:

**Professional and quality obligations:**

• Perform the Service with professionalism and quality in accordance with industry standards
• Respect agreed deadlines and reserved time slots
• Use appropriate quality equipment and products that comply with standards
• Maintain their skills and qualifications up to date in their field of activity
• Respect safety and hygiene standards applicable to their sector

**Information and transparency obligations:**

• Keep their profile information up to date and accurate
• Precisely describe their skills and specializations
• Clearly communicate their rates and service conditions
• Inform the Client of any change that may affect the service
• Provide proof of identity and skills if requested by Miiguel

**Respect and confidentiality obligations:**

• Respect intervention locations and absolute confidentiality of Client information
• Not disclose Client contact details to third parties
• Respect Client privacy
• Not use Client information for purposes other than service delivery
• Use exclusively the Miiguel platform for all communications and transactions

**Security and insurance obligations:**

• Be covered by appropriate professional liability insurance
• Respect all safety instructions given by the Client
• Immediately report any incident or accident that occurred during the service
• Not perform dangerous work without the necessary skills and authorizations

**Commercial and financial obligations:**

• Respect the rates agreed upon during the reservation
• Not offer transactions outside the platform
• Respect Miiguel's integrated payment system
• Not solicit direct payment from the Client

**Communication obligations:**

• Respond quickly to reservation requests (maximum 24-hour deadline)
• Communicate any delay or impediment as soon as possible
• Maintain professional and courteous communication
• Report any problem or dispute via official platform channels
• Not exchange personal contact information (phone number, email address) with Clients
• Not offer services outside the Miiguel platform

8.3. Miiguel's responsibility

Miiguel agrees to:

• Provide a reliable technical platform
• Facilitate connection between parties
• Ensure personal data security
• Handle complaints as quickly as possible
• Respect information confidentiality

8.4. Prohibitions and sanctions

It is strictly prohibited for Users to:

• Exchange personal contact information (phone number, email address, postal address) via chat or any other means
• Conduct transactions outside the Miiguel platform
• Bypass the integrated payment system
• Offer or accept services outside the mobile Application or miiguel.com website
• Use external means of communication to organize appointments

In case of violation of these prohibitions, Miiguel reserves the right to:

• Temporarily suspend the User's account
• Permanently terminate the account
• Block access to the platform
• Retain the commission on transactions already made

8.5. Limitation of liability

Miiguel cannot be held liable for:

• Damage caused by Service Providers
• Delays or cancellations due to Service Providers
• Material damage occurring during Services
• Disputes between Clients and Service Providers
• Temporary interruptions of the Application
• Transactions made outside the platform
• Direct communications between Users

9. TAXATION

9.1. Tax responsibilities

Clients contracting services or Service Providers providing them are solely responsible for complying with applicable tax legislation, both when invoicing services, to which VAT must be applied, and when declaring income generated by the provision of these services.

9.2. Collection of tax information

Tax regulations may require us to collect relevant tax information from our Service Providers, or to withhold taxes on payments made to our Service Providers, or both.

If a Service Provider does not provide the required documentation in accordance with applicable laws (e.g., taxpayer identification number) to satisfy the obligation (if any) to withhold taxes on payments made to them, the Platform reserves the right to withhold payments for the amount necessary to cover taxes required by law, until the matter is resolved.

9.3. VAT and invoicing

All prices shown on the Platform must include any applicable tax based on the territory in which the User operates and must be expressed in the currency in force according to the User's territory of operation, with the euro (EUR) being the default currency.

Service Providers are responsible for correct VAT invoicing according to their tax status and geographic location.

10. INSURANCE AND WARRANTIES

10.1. Service Provider insurance

Each Service Provider must be covered by:

• Professional liability insurance
• Vehicle insurance (if travel required)
• Legal protection insurance (recommended)

10.2. Insurance verification

Miiguel verifies insurance validity upon registration and may request renewal supporting documents. The Service Provider agrees to keep their insurance up to date and to inform Miiguel of any changes.

10.3. Service warranty

Miiguel guarantees the quality of its technical platform but does not guarantee the quality of Services performed by Service Providers. Each Service Provider is responsible for the quality of their services.

10.4. Compliance warranty

Service Providers agree to comply with:

• Applicable safety standards
• Applicable professional regulations
• Miiguel quality standards
• Agreed deadlines

10.5. Claims and mediation

In case of dispute, the parties agree to seek an amicable solution. Miiguel may offer free mediation. In case of failure, the dispute will be brought before the competent courts.

10.6. Refund guarantee

In case of service non-compliance or quality defect, Miiguel may offer:

• Partial or full refund
• A new free intervention
• A change of Service Provider

11. DISCLAIMER CLAUSE

11.1. No warranty on services

Miiguel gives no guarantee regarding the authenticity, accuracy, novelty, reliability, legality or non-infringement of third-party rights by Service Providers. In this regard, Users acknowledge that Miiguel is a technological platform primarily engaged in intermediation, which means it connects Clients and Service Providers, and therefore assumes no responsibility for information provided by Service Providers or for any damage or loss that may arise from a breach of these Terms and Conditions of Use.

11.2. Limitation of liability

Miiguel will never be responsible for the availability of Service Providers or the prices set by them, as well as the provision of their services. Miiguel does not confirm or validate the identity and background of Service Providers.

11.3. Profile verification

Notwithstanding the above, Miiguel may occasionally perform additional verifications and implement procedures aimed at helping to verify or confirm Service Provider identities, as in the case of a verified profile. In this sense, when a User registers as a Service Provider, it simply means that the User has completed the corresponding registration process and has accepted these Terms and Conditions of Use and any other applicable specific conditions. This does not imply any certification or approval regarding their reliability, suitability and/or safety by Miiguel.

11.4. Recommendation to clients

For this reason, Miiguel advises Clients to always exercise common sense and caution when requesting a service from a particular Service Provider.

11.5. Limitation of liability actions

By being members of the Platform, Users agree that any legal liability they seek to assert as a result of actions or omissions of other Platform Users or third parties will be limited to those Users or third parties, and no liability action will be brought against Miiguel.

12. SERVICE PROVIDER TIER SYSTEM

12.1. Tier system principle

Miiguel has implemented a Service Provider tier system based on 4 performance criteria. This system allows classifying Service Providers according to their professionalism and quality of service, influencing their visibility and commission rate.

12.2. Evaluation criteria

Service Providers are evaluated according to 4 main criteria:

a) Average rating (star rating):

• Rating out of 5 stars given by Clients at the end of each service
• Coefficient: 2.5
• Maximum: 25 points
• Calculation: (average rating / 5) × 10 × 2.5

b) Completion rate (with cancellation penalty):

• Ratio between completed services and total number of services, reduced by cancellations made by the Service Provider
• Coefficient: 2.5
• Maximum: 25 points
• Calculation: ((completed services / total services) × 10 − (cancellations by Service Provider / total services) × 10) × 2.5

c) Responsiveness (response time):

• Response time to Client requests
• Coefficient: 2
• Maximum: 20 points
• Scale: response within 30 minutes = 100% responsiveness; between 30 minutes and 6 hours = linear decrease; beyond 6 hours = 0%

d) Client loyalty (percentage of 5-star reviews):

• Percentage of reviews with the maximum rating of 5 stars
• Coefficient: 2.5
• Maximum: 25 points
• Calculation: (number of 5-star reviews / total number of reviews) × 10 × 2.5

12.3. Total score calculation

The raw score is calculated according to the formula: Raw Score = (Average rating × 2.5) + (Completion rate × 2.5) + (Responsiveness × 2) + (Client loyalty × 2.5) Maximum raw score: 100 points

A recency multiplier is then applied to the raw score based on the date of the last completed service:

• Last service completed 30 days ago or less: 100% of score
• Last service completed 31 to 90 days ago: 90% of score
• Last service completed 91 to 180 days ago: 75% of score
• Last service completed more than 180 days ago or no service: 50% of score

Final Score = Raw Score × Recency Multiplier

12.4. Classification tiers

Service Providers are classified into 4 tiers according to their score:

• JOKER (80-100 points): 3% commission, displayed first in searches
• ACE (55-80 points): 5% commission, displayed after Jokers
• KING (25-55 points): 10% commission, displayed after Aces
• JACK (0-25 points): 15% commission, displayed after Kings

12.5. Tier updates

Tiers are automatically recalculated based on recent performance. The following rules apply:

• Minimum threshold: a Service Provider who has completed fewer than 5 services cannot access the ACE or JOKER tiers and will be capped at the KING tier.
• Progressive transition: a Service Provider can only move up or down by one tier per 7-day evaluation period, ensuring stable and fair progression.

12.6. Tier system objectives

This system aims to:

• Avoid contact information exchange outside the Application
• Give a good image of the Application
• Reward high-performing Service Providers
• Improve the quality of services offered

12.7. System transparency

Evaluation criteria are communicated to Service Providers upon registration. Each Service Provider can view their performance in their personal space.

13. PERSONAL DATA PROTECTION AND CONFIDENTIALITY

13.1. Data collection

Miiguel collects personal data necessary for:

• User account management
• Reservation processing
• Communication between parties
• Service improvement
• Compliance with legal obligations

13.2. Types of data collected

• Identity data (name, first name, address, etc.)
• Contact data (email, phone)
• Payment data (via Stripe, PCI DSS certified provider)
• Geolocation data (with consent)
• Technical and usage data

13.3. Data use

Data is used to:

• Provide Services
• Communicate with Users
• Improve the Application
• Comply with legal obligations
• Prevent fraud

13.4. Data sharing

Data may be shared with:

• Service Providers (for service delivery)
• Technical providers (Stripe for payments, PlanetHoster for hosting, Google Maps for geolocation, Expo for push notifications)
• Competent authorities (legal obligations)

13.5. User rights

In accordance with the GDPR and the LOPDGDD (Ley Organica 3/2018), each User has the following rights:

• Right of access to their data
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to portability
• Right to object
• Right to restriction of processing
• Right to withdraw consent
• Right to lodge a complaint with the AEPD (Agencia Espanola de Proteccion de Datos)

To exercise these rights, contact us at: support@miiguel.com

13.6. Data retention

Data is retained:

• For the duration of the contractual relationship
• 3 years after account deletion (identity data, legal obligations)
• 10 years for accounting and transaction data
• In accordance with Spanish and European legal obligations

13.7. Data security

Miiguel implements appropriate technical and organizational measures to protect data against:

• Unauthorized access
• Disclosure
• Modification
• Destruction
• Loss

For more details, please refer to our full Privacy Policy.

14. INTELLECTUAL PROPERTY

14.1. Application ownership

The Application and all its elements (source code, design, trademarks, logos, content) are the exclusive property of CLOVIS DE CASTILLE SL or its partners.

14.2. License of use

Miiguel grants Users a non-exclusive, non-transferable and revocable license to use the Application in accordance with these T&C.

14.3. Prohibitions

It is prohibited to:

• Copy, modify or distribute the Application
• Decompile or reverse engineer
• Use the Application for unauthorized commercial purposes
• Infringe intellectual property rights

14.4. User content

Users retain ownership of their content but grant Miiguel a license to use it for Service purposes.

15. SUSPENSION AND TERMINATION

15.1. Temporary suspension

Miiguel may temporarily suspend an account in case of:

• Suspicion of fraud
• Violation of T&C
• Exchange of personal contact information
• Attempted off-platform transaction
• Request from authorities
• Technical maintenance

15.2. Termination by User

The User may terminate their account at any time:

• Directly from their profile on the mobile application (Settings section)
• By contacting customer service at support@miiguel.com

15.3. Termination by Miiguel

Miiguel may terminate an account in case of:

• Serious violation of T&C
• Repeated exchange of personal contact information
• Recurring off-platform transactions
• Non-payment of amounts due
• Inappropriate behavior
• Request from authorities

15.4. Effects of termination

In case of termination:

• Access to the Application is immediately suspended
• Personal data is retained according to the legal duration
• Obligations arising before termination remain applicable

16. FORCE MAJEURE

16.1. Definition

Force majeure events are considered to be unforeseeable, irresistible and external events to the parties, preventing the normal execution of obligations.

16.2. Examples

• Natural disasters
• War, terrorism
• General strikes
• Pandemic
• Major infrastructure failures

16.3. Effects

In case of force majeure, obligations are suspended and parties cannot be held liable for delays or failures.

17. MODIFICATION OF CONDITIONS

17.1. Right to modify

Miiguel reserves the right to modify these T&C at any time to:

• Adapt the Application to technical developments
• Comply with new legal obligations
• Improve Services
• Correct errors

17.2. Notification of modifications

Modifications are notified to Users:

• By notification in the mobile Application
• By email to the address associated with the account
• By publication on the miiguel.com website

17.3. Acceptance of modifications

Continued use of the mobile Application or miiguel.com website after modification constitutes acceptance of the new conditions. In case of disagreement, the User must stop using these platforms.

18. APPLICABLE LAW AND JURISDICTION

18.1. Applicable law

These T&C are governed by Spanish law, in particular the Spanish Civil Code, the Ley General para la Defensa de los Consumidores y Usuarios, and the General Data Protection Regulation (GDPR).

18.2. Competent jurisdiction

In case of dispute, the courts of Alicante (Spain) shall have sole jurisdiction, even in case of plurality of defendants or warranty.

18.3. Amicable settlement

Before any legal action, the parties agree to seek an amicable solution through:

• Direct negotiation
• Mediation
• European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

19. GENERAL PROVISIONS

19.1. Partial nullity

If a provision of these T&C is declared null or unenforceable, the other provisions remain in force. The null provision shall be replaced by a valid provision having an equivalent economic effect.

19.2. Non-waiver

The fact that Miiguel does not require the application of a provision does not constitute a waiver of that provision. Any waiver must be express and in writing.

19.3. Entirety of agreement

These T&C constitute the entire agreement between the parties regarding the use of the Application. They replace any prior agreement.

19.4. Language

These T&C are available in French, English and Spanish. In case of divergence between the versions, the French version shall prevail.

19.5. Evidence

Electronic communications between the parties are as valid as written communications. Application logs constitute valid evidence.

19.6. Independence of clauses

Each clause of these T&C is independent of the others. The invalidity of one clause does not affect the validity of the other clauses.

19.7. Duration

These T&C apply for the entire duration of Application use and survive account termination for obligations that require it.

19.8. Assignment

Miiguel may assign its rights and obligations at any time. The User may only assign their rights and obligations with Miiguel's written consent.

20. CONTACT AND COMPLAINTS

20.1. Customer service

For any question or complaint:

• Email: support@miiguel.com
• Via the mobile Application: "Help" section in user profile
• Postal address: CLOVIS DE CASTILLE SL, Calle Roterdam, Num 6, 03520 Polop (Alicante), Spain

20.2. Response times

Miiguel commits to responding to requests within the following deadlines:

• General questions: 48h
• Complaints: 72h
• Technical requests: 5 business days

20.3. Dispute resolution

In case of unresolved dispute, the User may:

• Contact the AEPD (Agencia Espanola de Proteccion de Datos) for personal data matters: https://www.aepd.es
• Use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

20.4. Company data

• Company name: CLOVIS DE CASTILLE SL
• Legal form: Sociedad Limitada (SL)
• NIF: B21935663
• Intra-community NIF: ESB21935663
• Registered office: Calle Roterdam, Num 6, 03520 Polop (Alicante), Spain
• Website: miiguel.com
• Email: support@miiguel.com
• Hosting: PlanetHoster (France)

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**Last update: February 2026**

**Version: 2.0**

These terms and conditions of use were updated in February 2026 and take effect immediately.