Question 1

How do I book a service on Miiguel?

Accepted Answer

To book a service, select the type of service you need, choose an available provider in your area, select the date and time, then confirm your booking. Payment is processed securely through the app.

Question 2

What types of services are available?

Accepted Answer

Miiguel offers a wide range of services: cleaning (regular, one-time, windows), handyman and repairs, gardening, ironing, pool maintenance, and many other home services.

Question 3

How can I cancel a booking?

Accepted Answer

You can cancel a booking from the "My Bookings" tab. Refunds depend on the cancellation time: 100% if cancelled more than 24h before, 75% between 24h and 4h before, 50% between 4h and 45min before, and 35% between 45min and service start.

Question 4

How does the payment system work?

Accepted Answer

Payment is processed securely via credit card when booking. The amount is debited immediately but is only paid to the provider after service validation. If there's a problem, you can request a refund.

Question 5

Are providers insured?

Accepted Answer

Yes, all our providers must be covered by professional liability insurance of at least €500,000. This insurance is verified when they register on the platform.

Question 6

How can I contact my provider?

Accepted Answer

You can communicate with your provider via the integrated messaging in the app. This feature allows you to exchange directly with the provider before, during, and after the service.

Question 7

What should I do if I'm not satisfied with the service?

Accepted Answer

If you're not satisfied, you have 24 hours after the end of the service to file a complaint via the app. Our team will review your request and may offer a refund or a new intervention.

Question 8

Can I book a recurring service?

Accepted Answer

Yes, you can schedule recurring services (weekly, bi-weekly, monthly) directly from the app. This allows you to benefit from regular follow-up and preferential rates.

Question 9

How does the rating system work?

Accepted Answer

After each service, you can rate the provider on 5 stars and leave a comment. These ratings help other users choose the best provider and allow providers to maintain their quality level.

Question 10

Can I become a provider on Miiguel?

Accepted Answer

Absolutely! To become a provider, create a professional account, fill in your profile with your skills and experience, upload your insurance and identity documents, then set your rates and availability.

Question 11

How are service rates calculated?

Accepted Answer

Rates are freely set by each provider according to their experience and geographic area. You can compare rates before booking. All prices are shown including tax and include VAT.

Question 12

What happens if the provider doesn't show up?

Accepted Answer

If the provider doesn't show up at the agreed appointment, contact support immediately via the app. We will help you find a replacement or proceed with a full refund if you inform us within 24 hours.

Question 13

Can I modify a booking after making it?

Accepted Answer

Yes, you can modify the date or time of a booking up to 24 hours before the service starts, subject to provider availability. Modifications are made from the "My Bookings" tab.

Question 14

How does geolocation work?

Accepted Answer

Geolocation helps find available providers near you. You can authorize access to your location to facilitate the search, or manually enter your address. Your location data is protected and used only to offer you relevant services.

Question 15

What payment methods are accepted?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express) and bank transfers. All payments are secured and processed by Stripe, a PCI-DSS certified provider. We never store your banking information.

Question 16

Can I book a service for someone else?

Accepted Answer

Yes, when booking, you can indicate a different address from yours. Make sure the person concerned is present at the time of service and has access to the premises.

Question 17

How do I receive notifications for my bookings?

Accepted Answer

Push notifications are enabled by default. You will receive alerts for booking confirmations, reminders before service, messages from providers, and status updates. You can manage your preferences in the app settings.

Question 18

What should I do if I have a technical problem with the app?

Accepted Answer

If you have a technical problem, you can contact our support via the contact form in the app or by email at support@miiguel.com. We usually respond within 48 hours.

Question 19

How do I delete my account?

Accepted Answer

To delete your account, go to your profile settings, "My Account" section, then select "Delete my account". You will receive a confirmation code by email. Warning: this action is irreversible and all your data will be deleted.

Question 20

Is Miiguel available throughout Spain?

Accepted Answer

Miiguel is available in several cities across Spain and is gradually expanding. Service availability depends on the presence of providers in your area. Check the app to see services available near you.

Frequently Asked Questions